Frequently asked questions
What is the return policy?
Change of mind requests can be made within 14 days of receiving your order. If approved, we offer store credit or an exchange. We do not offer refunds for change of mind. Faulty items may be eligible for a refund, replacement, or store credit and are assessed on a case-by-case basis.
For full details, please visit our Shipping & Returns page or contact our team at info@lustreandsage.com.au.
Are sale purchases final?
Sale items are considered final sale and cannot be returned or exchanged unless they are confirmed as faulty.
When will I get my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Delivery timeframes vary depending on your location and the shipping method selected at checkout.
For more information, please visit our Shipping page.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected delivery method.
For full details on shipping rates and delivery timeframes, please visit our Shipping page.
What happens after I place an order?
Once your order has been placed, you will receive an order confirmation email with your order details. Our team will then prepare your pieces for dispatch. Once your order leaves our warehouse, you’ll receive a shipping confirmation email with tracking information.
What happens if I don’t receive my order confirmation?
Please check your junk or spam folder, as your confirmation email may have been filtered. If you haven’t received your order confirmation within 24 hours, please contact us at info@lustreandsage.com.au and our team will be happy to assist.
How should I care for my jewellery?
To keep your pieces looking their best:
- Keep jewellery dry and avoid contact with water
- Avoid exposure to chemicals, perfumes, and salt water
- Gently wipe pieces with a soft, clean cloth after wearing
- Store jewellery in a dry place when not in use
With the right care, your pieces will continue to shine.
Can I return my online purchase?
For information regarding returns and exchanges, please visit our Returns & Exchanges page. If you have any questions, our team is always happy to help at info@lustreandsage.com.au.
What if I receive an incorrect item?
Please contact our team at info@lustreandsage.com.au with your order number and details of the issue, and we’ll work to resolve it as quickly as possible.
Do you offer Click & Collect?
Currently, we do not offer Click & Collect. Subscribe to our newsletter to be the first to know about future updates and new services.
Do you offer wholesale?
Yes, we do. Our wholesale studio, Angels Whisper Accessories, offers our collections to approved stockists. To become a stockist, you can create a wholesale account through our wholesale platform. Once approved, you’ll be able to browse and purchase our collections. For wholesale enquiries, please contact info@angelswhisper.net.au or visit Become A Stockist.